Supporting our people

Valuing our people

We are committed to creating an environment where our colleagues feel motivated, proud to work for us and can reach their full potential. A key enabler for our overall business success is our inclusive culture. We are proud to create an environment where colleagues can thrive and, in turn, deliver excellent outcomes for our customers and partners.

Developing our people

We provide a range of training and development for our people irrespective of where they are in their careers. From induction through to core skills, management and leadership development, we offer opportunities that encourage continuous growth and learning. This includes support for professional qualifications and use of the apprenticeship levy where appropriate.

We continue to offer open application routes for cross-company mentoring programmes, delivered in partnership with Moving Ahead, for colleagues across a diverse range of backgrounds.

To support our inclusive culture through further embedding our Code of Conduct, we continue to ensure all colleagues receive our “Close Brothers Way” e-learning module, focusing on our cultural attributes and expected behaviours.

Employee engagement

Listening to the views of our colleagues is essential to drive and maintain employee engagement, ensuring our culture is one where everyone feels like they belong, can thrive and is proud to work for us.

Our latest employee opinion survey

• Our inclusivity: 92% (2025: 91%) of colleagues feel included.
• Treating customers fairly: 93% (2025: 96%) of colleagues believe our culture encourages them to treat customers fairly.

Diversity and inclusion

We celebrate diversity and are committed to creating an inclusive culture where all of our employees can feel proud to work for us, regardless of their background, experiences or personal circumstances.

Find out more >

Wellbeing

Maintaining the positive mental wellbeing of our colleagues is of great importance to us.

All employees have access to our health and wellbeing support service, and mental health first aiders. Employees can also book one additional day a year off to focus on their mental health and wellbeing.

Our Wellbeing Network further supports colleagues with education and awareness-raising initiatives.