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    Sustainability

    To help address the social, economic and environmental challenges facing our business, employees, and clients, now and into the future.

    Responsibility is key to our success


    Acknowledging our responsibility and making it a part of our DNA broadens our perspective and encourages us to look at how we operate our businesses and the decisions we take, in the best interests of all our stakeholders, the environment and the society we operate in.


    In doing so, we can and will make a greater difference and a positive impact as a business every day, and we already have some great foundations and much to be proud of.

    How will we achieve this?


    At Close Brothers, behaving responsibly is integral to our actions and decision making and this is reflected across the sustainable objectives that we set ourselves as a business:


    • Promoting an inclusive culture and supporting new ways of working and social mobility
    • Reducing our impact on the environment and responding to the threats and opportunities of climate change
    • Promoting financial inclusion, helping borrowers that might be overlooked and enabling savers and investors to access financial markets and advice to plan for their future
    • Supporting our customers, clients and partners in the transition towards more sustainable practices

    Our commitment to:

    Our people

    • Creating an inclusive environment where all colleagues can thrive
    • Ensuring all colleagues feel proud to work for us
    • Supporting internal mobility and empowering colleagues with training and development

    Our customers and partners

    • Maintaining or improving customer satisfaction scores across our businesses
    • Remaining committed to our customer principles that guide our high-quality customer experience and long-term relationships
    • Improving our digital capabilities, offering new channels and protecting data
    • Engaging with our largest suppliers regularly
    • Maintaining CIPS ethical procurement accreditation

    Our environment

    • Supporting the ambition of the Paris Agreement of net zero by 2050
    • Targeting becoming operationally net zero by 2030 through our scope 1 and 2 emissions
    • Working to gain a deeper understanding of our indirect scope 3 emissions to help shape our own transition roadmap towards lower emissions
    • Enhancing our Climate disclosures in line with the recommendations of the Taskforce for Climate-related Financial Disclosures (TCFD), supporting its aims of market transparency and stability

    Our communities

    • Understanding the needs of SMEs and helping them to achieve their ambitions
    • Continuing the Close Brothers SME Apprentice Programme
    • Supporting social mobility and creating equal opportunities for all
    • Continuing our Matched Giving Scheme, matching 50% of funds donated by our employees

    • Our people

      Our people

      • Creating an inclusive environment where all colleagues can thrive
      • Ensuring all colleagues feel proud to work for us
      • Supporting internal mobility and empowering colleagues with training and development

    • Our customers and partners

      Our customers and partners

      • Maintaining or improving customer satisfaction scores across our businesses
      • Remaining committed to our customer principles that guide our high-quality customer experience and long-term relationships
      • Improving our digital capabilities, offering new channels and protecting data
      • Engaging with our largest suppliers regularly
      • Maintaining CIPS ethical procurement accreditation

    • Our environment

      Our environment

      • Supporting the ambition of the Paris Agreement of net zero by 2050
      • Targeting becoming operationally net zero by 2030 through our scope 1 and 2 emissions
      • Working to gain a deeper understanding of our indirect scope 3 emissions to help shape our own transition roadmap towards lower emissions
      • Enhancing our Climate disclosures in line with the recommendations of the Taskforce for Climate-related Financial Disclosures (TCFD), supporting its aims of market transparency and stability

    • Our communities

      Our communities

      • Understanding the needs of SMEs and helping them to achieve their ambitions
      • Continuing the Close Brothers SME Apprentice Programme
      • Supporting social mobility and creating equal opportunities for all
      • Continuing our Matched Giving Scheme, matching 50% of funds donated by our employees

    Read our latest gender pay gap report

    Download report

    Supporting our people

    Our people are fundamental to the continued success of our business and we place great focus on recognising and valuing their contributions.

    Diversity and inclusion

    We are committed to creating an inclusive culture where all of our employees can feel proud to work for us, regardless of their background, experiences or personal circumstances.

    Our customers

    We support the unique needs of our customers and clients to enable them to thrive, whatever the market conditions.

    Charities and communities

    The creation of long-term, lasting value in the communities where we operate remains a key priority for the group. This sense of purpose underpins the growing range of programmes and initiatives we maintain to support the causes that benefit those around us.

    Our environment

    Reducing our impact on the environment and responding to the threats and opportunities of climate change.

    Our policies

    We have a wide range of policies in place across all of our divisions to ensure that our staff comply with all regulatory requirements and adhere to the highest professional and ethical standards.

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    Sustainability | Close Brothers Group