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Frequently asked questions
We operate two businesses that may collect payments by direct debit. If you have a query about your agreement or a payment shown on your bank statement, please contact the relevant business directly:
- Close Brothers Motor Finance – providing finance for motor vehicle purchases.
- Close Brothers Premium Finance – providing insurance premium finance arranged through a broker.
If you believe you have been approached by a scam or may have been the victim of fraud, it’s important to act quickly. You should contact your bank immediately using a trusted number to help prevent further loss.
Scams and unauthorised firms can be reported to the Financial Conduct Authority (FCA) at www.fca.org.uk/consumers/report-scam, where you can also view current scam warnings, or by calling the FCA Consumer Helpline on 0800 111 6768.
If you have already lost money, you should report the incident to Report Fraud, the UK’s national reporting centre for fraud and cybercrime, on 0300 123 2040 or online at www.reportfraud.police.uk.
You may also wish to notify Close Brothers Compliance Department on +44 (0)20 3857 6000 or by email at cbl.complianceenquiries@closebrothers.com.
Why is Close Brothers appearing on my bank statement? We operate two businesses that may collect payments by direct debit. If you have a query about your agreement or a payment shown on your bank statement, please contact the relevant business directly:
- Close Brothers Motor Finance – providing finance for motor vehicle purchases.
- Close Brothers Premium Finance – providing insurance premium finance arranged through a broker.
I have been a victim of fraud, who do I need to contact to let Close Brothers know? If you believe you have been approached by a scam or may have been the victim of fraud, it’s important to act quickly. You should contact your bank immediately using a trusted number to help prevent further loss.
Scams and unauthorised firms can be reported to the Financial Conduct Authority (FCA) at www.fca.org.uk/consumers/report-scam, where you can also view current scam warnings, or by calling the FCA Consumer Helpline on 0800 111 6768.
If you have already lost money, you should report the incident to Report Fraud, the UK’s national reporting centre for fraud and cybercrime, on 0300 123 2040 or online at www.reportfraud.police.uk.
You may also wish to notify Close Brothers Compliance Department on +44 (0)20 3857 6000 or by email at cbl.complianceenquiries@closebrothers.com.
Our head office
Close Brothers
10 Crown Place
London
EC2A 4FT
Nearest station: Liverpool Street
How can we help you?
Tell us what you need help with and we’ll show you some options.
I want to discuss:
Customer finance
Close Brothers Motor Finance (Ireland)
You are a motor dealer offering your customers finance for new and used cars, motorcycles and light commercial vehicles.
You are a motor dealer offering your customers finance for new and used cars, motorcycles and light commercial vehicles.
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Close Brothers Motor Finance (UK)
You are a motor dealer offering your customers finance for new and used cars, motorcycles and light commercial vehicles.
You are a motor dealer offering your customers finance for new and used cars, motorcycles and light commercial vehicles.
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Close Brothers Premium Finance
You are an insurance broker helping your clients spread the cost of insurance premiums by instalments.
Email: customerservicespf@closebrothers.com
Telephone: 0333 321 8566
You are an insurance broker helping your clients spread the cost of insurance premiums by instalments.
Email: customerservicespf@closebrothers.com
Telephone: 0333 321 8566
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Lending
Braemar Finance
Flexible finance for the professional service sector.
Telephone: 01563 898 309
Flexible finance for the professional service sector.
Telephone: 01563 898 309
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Close Brothers Property Finance
Finance for residential and commercial development.
Email: property.finance@closebrothers.com
Telephone: 0203 857 6250
Finance for residential and commercial development.
Email: property.finance@closebrothers.com
Telephone: 0203 857 6250
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Commercial Acceptances
Short-term bridging finance for residential and commercial property acquisitions.
Email: info@acceptances.co.uk
Telephone: 0203 857 6350
Short-term bridging finance for residential and commercial property acquisitions.
Email: info@acceptances.co.uk
Telephone: 0203 857 6350
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Close Brothers Vehicle Hire
Vehicle rental, contract hire and fleet management services.
Email: enquiries@cbvh.co.uk
Telephone: 0808 115 8851
Vehicle rental, contract hire and fleet management services.
Email: enquiries@cbvh.co.uk
Telephone: 0808 115 8851
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Close Brothers Commercial Finance
Asset finance and invoice finance.
Email: enquiries@closecommercialfinance.ie
Telephone: 028 9099 5687
Asset finance and invoice finance.
Email: enquiries@closecommercialfinance.ie
Telephone: 028 9099 5687
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Close Brothers Asset Finance
Hire purchase, refinancing, finance lease and operating lease solutions.
Telephone: 0333 321 6106
Hire purchase, refinancing, finance lease and operating lease solutions.
Telephone: 0333 321 6106
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Close Brothers Aviation and Marine
Tailored specialist finance for new and pre-owned aircraft, commercial vessels and leisure boats.
Email: aviation.marine@closebrothers.com
Telephone: 0208 108 3570
Tailored specialist finance for new and pre-owned aircraft, commercial vessels and leisure boats.
Email: aviation.marine@closebrothers.com
Telephone: 0208 108 3570
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Close Brothers Broker Solutions
Lending solutions offering a wide range of capabilities from specialist cars and sports funding to business-critical assets.
Telephone: 0330 134 5033
Lending solutions offering a wide range of capabilities from specialist cars and sports funding to business-critical assets.
Telephone: 0330 134 5033
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Close Brothers Invoice Finance
Invoice discounting, factoring and asset based lending solutions.
Email: salessupport@closeinvoice.co.uk
Telephone: 0808 159 3596
Invoice discounting, factoring and asset based lending solutions.
Email: salessupport@closeinvoice.co.uk
Telephone: 0808 159 3596
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Savings
