A key enabler for our overall business success is our inclusive culture. We are proud to create an environment where colleagues can thrive and in turn, deliver excellent outcomes for customers.
We do this in several ways. Our three-year diversity and inclusion strategy sets the tone of focus areas and priorities for our business, and an action plan how to achieve them.
We continuously encourage our colleagues to share their demographic data with us, so we can make informed decisions about our diversity and inclusion programmes and target initiatives where most needed. In addition to the protected characteristics by UK law, we also collect data on veteran status and social mobility.
The central diversity and inclusion team partners closely with Talent Acquisition, Learning and Development, Employee Experience, and a range of stakeholders to deliver process and policy improvements, and high quality programmes.
We invest in, and promote, a range of diversity and inclusion initiatives in partnership with our employee networks and working groups, and with support from our Executive Leadership team.
You can read about them below.
At Close Brothers, we recognise that gender identity is broader than male and female and, although the government regulations do not require us to report in this way, we want to affirm that we welcome colleagues of all gender identities.
At the outset of our Women in Finance Charter commitments, we set an initial target of achieving 30% female representation among senior managers by 31 July 2020. This milestone was successfully met and subsequently extended to a more ambitious target of 36% by 31 July 2025. However, as of July 2025, female representation at the senior manager level stood at 29%, falling short of our revised goal.
At the time of setting these targets, our definition of “senior manager” referred to managers of managers. Over time, it became evident that this definition required refinement to better align with industry standards and external reporting frameworks. We also sought to more accurately reflect the seniority and influence of the roles included.
In 2025 we adopted a revised definition of senior management as the Executive Committee ("ExCo") and ExCo minus one, (excluding Executive Assistants). Under this new framework, we have set a refreshed target of 40–45% female and 15-17% ethnic minority representation by 31 July 2027.
To support this ambition, we have launched a refreshed action plan, informed by detailed internal data analysis and external advisory input. This complements the ongoing implementation of our three-year Diversity and Inclusion Strategy, which continues to drive progress across multiple dimensions of inclusion.
While we did not meet our FY25 target, the combination of our revised definition, strategic actions, and long-term diversity and inclusion commitments positions us strongly to make meaningful and sustainable progress toward gender balance at senior levels.
The Gender Balance Network was set up in 2021. Its mission is to identify and challenge imbalances to improve gender equality at every level across the organisation.
The Network focuses on three pillars to ‘ACT’:
The Network is a member of Gender Networks, a networking forum connecting volunteer leads from over 100 companies to share challenges, opportunities and peer support.
The Network is also spearheading our company’s partnership with charities such as Smart Works, who are dedicated to empowering women to reach their full potential, secure employment and change the trajectory of their lives.
We partner with the 30% Club, an organisation focused on improving gender balance at senior level by providing cross-business mentoring for our talented women and other under-represented groups. Through the Mission Gender Equity and Mission Include programmes, hundreds of colleagues have volunteered as mentors and mentees.
Menoforum is our employee working group focusing on policy, education and cultural changes to make our workplace accommodating and welcoming to people experiencing the menopause. We have partnered with Henpicked, making it easier to get everyone talking about the menopause at work.
In 2025 we achieved the Menopause Friendly Employer accreditation, as well as previously winning the Award for Most Open Culture at the 2024 Menopause Friendly Employer Awards.
Our Working Parents and Carers Network understands that balancing family and caring responsibilities with working life can be very challenging. Thus, the Network was formed in the aftermath of the COVID-19 pandemic to ensure that all colleagues feel supported and aware of the resources and tools available to help them find a better work-life balance, and thrive in their careers. Examples of notable initiatives include a maternity ally scheme for those returning from maternity leave, manager resources to support maternity leavers and those undergoing fertility treatment, Bring Your Child to Work Days in our London offices, and educational campaigns during Carers’ week.
In April 2020 we became signatories to the Race at Work Charter to help direct our actions around race equity and ensure that we have representation of ethnic minorities across all levels of the organisation.
Our current ethnic diversity monitoring data is at 85% completion for the Group and we are continuing to work on initiatives to make progress on this.
The Cultural Heritage Network aims to improve cultural awareness and understanding so that, regardless of background, all colleagues feel a sense of belonging and are empowered to be allies to each other. Some examples include celebrations around Black History Month, Diwali and Ramadan. The Network also supports initiatives to increase ethnic minority representation at all levels and senior management in particular.
Professional Women of Colour is a working group sitting at the intersection of gender and ethnicity, and it creates learning opportunities and peer-to-peer support for ethnic minority women in the workplace.
At Close Brothers we are passionate about fairness and equality, and we’re committed to building an inclusive environment that enables all of our colleagues, including those who identify as LGBTQ+ to thrive.
Our LGBTQ+ Network brings together those who identify as LGBTQ+ and allies from across the Group. Our Pride celebrations are very popular every year, as are our LGBTQ+ History Month educational sessions and internal and external events.
We partner with Stonewall who have delivered specialist training on LGBTQ+ topics, such as transgender inclusion, and review our people policies to ensure they are inclusive to all. Our transgender policy was launched in 2024 in collaboration with the Unity Network and Stonewall.
We recognise the importance of addressing the needs of all our colleagues and making our workplace accessible for all.
Our Wellbeing Network focuses on supporting colleagues with disabilities and long-term conditions of all kinds, whether a physical, neurodivergent, a mental health condition or long-term illness. It drives forward our commitment to action and works to normalise conversations about accessiblity and wellbeing, in order to create an environment of understanding, inclusion and safety where our colleagues can grow and flourish. Notable achievements include training sessions for all colleagues and managers on neurodiversity awareness, and engagement campaigns for World Mental Health Day, UK Disability Pride and History Months.
We are a Disability Confident Committed (Level 2) Employer in the Disability Confident Employer Scheme.
We are committed to providing opportunities for all, regardless of their background or experience.
We have partnered with UpReach to run internship programmes for those from lower socio-economic backgrounds, and offer opportunities to apply for permanent roles at the end.
Our employee-led Social Mobility Network supports the company’s commitment to be an inclusive employer and find, attract, develop and retain people from all socio-economic backgrounds. Notable achievements include a school outreach programme to reshape expectations of careers in financial services, membership of colleagues in the 93% Club and continuous education on imposter syndrome and barriers faced by people from lower socio-economic backgrounds joining or progressing their careers in banking and finance.
As signatories to the Armed Forces Covenant, Close Brothers recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation, our community and to the country.
In 2025, we were pleased to be awarded the Defence Employer Recognition Scheme Silver Award.
Our Veterans Network's mission is to support the veteran community, showing appreciation for those who have served or are currently serving whilst making positive impact for Close Brothers through a diverse and inclusive culture. The Network leads our annual Remembrance Day event as well as educational activities for those involved in the hiring process. Members of the Network and colleagues fundraise for veterans charities in the UK every year.
Our newest network is the Intergenerational Network. It connects colleagues across multiple age brackets and helps unlock the collective wisdom of generations to drive innovation, success and growth across the organisation.
At Close Brothers, we recognise that gender identity is broader than male and female and, although the government regulations do not require us to report in this way, we want to affirm that we welcome colleagues of all gender identities.
At the outset of our Women in Finance Charter commitments, we set an initial target of achieving 30% female representation among senior managers by 31 July 2020. This milestone was successfully met and subsequently extended to a more ambitious target of 36% by 31 July 2025. However, as of July 2025, female representation at the senior manager level stood at 29%, falling short of our revised goal.
At the time of setting these targets, our definition of “senior manager” referred to managers of managers. Over time, it became evident that this definition required refinement to better align with industry standards and external reporting frameworks. We also sought to more accurately reflect the seniority and influence of the roles included.
In 2025 we adopted a revised definition of senior management as the Executive Committee ("ExCo") and ExCo minus one, (excluding Executive Assistants). Under this new framework, we have set a refreshed target of 40–45% female and 15-17% ethnic minority representation by 31 July 2027.
To support this ambition, we have launched a refreshed action plan, informed by detailed internal data analysis and external advisory input. This complements the ongoing implementation of our three-year Diversity and Inclusion Strategy, which continues to drive progress across multiple dimensions of inclusion.
While we did not meet our FY25 target, the combination of our revised definition, strategic actions, and long-term diversity and inclusion commitments positions us strongly to make meaningful and sustainable progress toward gender balance at senior levels.
The Gender Balance Network was set up in 2021. Its mission is to identify and challenge imbalances to improve gender equality at every level across the organisation.
The Network focuses on three pillars to ‘ACT’:
The Network is a member of Gender Networks, a networking forum connecting volunteer leads from over 100 companies to share challenges, opportunities and peer support.
The Network is also spearheading our company’s partnership with charities such as Smart Works, who are dedicated to empowering women to reach their full potential, secure employment and change the trajectory of their lives.
We partner with the 30% Club, an organisation focused on improving gender balance at senior level by providing cross-business mentoring for our talented women and other under-represented groups. Through the Mission Gender Equity and Mission Include programmes, hundreds of colleagues have volunteered as mentors and mentees.
Menoforum is our employee working group focusing on policy, education and cultural changes to make our workplace accommodating and welcoming to people experiencing the menopause. We have partnered with Henpicked, making it easier to get everyone talking about the menopause at work.
In 2025 we achieved the Menopause Friendly Employer accreditation, as well as previously winning the Award for Most Open Culture at the 2024 Menopause Friendly Employer Awards.
Our Working Parents and Carers Network understands that balancing family and caring responsibilities with working life can be very challenging. Thus, the Network was formed in the aftermath of the COVID-19 pandemic to ensure that all colleagues feel supported and aware of the resources and tools available to help them find a better work-life balance, and thrive in their careers. Examples of notable initiatives include a maternity ally scheme for those returning from maternity leave, manager resources to support maternity leavers and those undergoing fertility treatment, Bring Your Child to Work Days in our London offices, and educational campaigns during Carers’ week.
In April 2020 we became signatories to the Race at Work Charter to help direct our actions around race equity and ensure that we have representation of ethnic minorities across all levels of the organisation.
Our current ethnic diversity monitoring data is at 85% completion for the Group and we are continuing to work on initiatives to make progress on this.
The Cultural Heritage Network aims to improve cultural awareness and understanding so that, regardless of background, all colleagues feel a sense of belonging and are empowered to be allies to each other. Some examples include celebrations around Black History Month, Diwali and Ramadan. The Network also supports initiatives to increase ethnic minority representation at all levels and senior management in particular.
Professional Women of Colour is a working group sitting at the intersection of gender and ethnicity, and it creates learning opportunities and peer-to-peer support for ethnic minority women in the workplace.
At Close Brothers we are passionate about fairness and equality, and we’re committed to building an inclusive environment that enables all of our colleagues, including those who identify as LGBTQ+ to thrive.
Our LGBTQ+ Network brings together those who identify as LGBTQ+ and allies from across the Group. Our Pride celebrations are very popular every year, as are our LGBTQ+ History Month educational sessions and internal and external events.
We partner with Stonewall who have delivered specialist training on LGBTQ+ topics, such as transgender inclusion, and review our people policies to ensure they are inclusive to all. Our transgender policy was launched in 2024 in collaboration with the Unity Network and Stonewall.
We recognise the importance of addressing the needs of all our colleagues and making our workplace accessible for all.
Our Wellbeing Network focuses on supporting colleagues with disabilities and long-term conditions of all kinds, whether a physical, neurodivergent, a mental health condition or long-term illness. It drives forward our commitment to action and works to normalise conversations about accessiblity and wellbeing, in order to create an environment of understanding, inclusion and safety where our colleagues can grow and flourish. Notable achievements include training sessions for all colleagues and managers on neurodiversity awareness, and engagement campaigns for World Mental Health Day, UK Disability Pride and History Months.
We are a Disability Confident Committed (Level 2) Employer in the Disability Confident Employer Scheme.
We are committed to providing opportunities for all, regardless of their background or experience.
We have partnered with UpReach to run internship programmes for those from lower socio-economic backgrounds, and offer opportunities to apply for permanent roles at the end.
Our employee-led Social Mobility Network supports the company’s commitment to be an inclusive employer and find, attract, develop and retain people from all socio-economic backgrounds. Notable achievements include a school outreach programme to reshape expectations of careers in financial services, membership of colleagues in the 93% Club and continuous education on imposter syndrome and barriers faced by people from lower socio-economic backgrounds joining or progressing their careers in banking and finance.
As signatories to the Armed Forces Covenant, Close Brothers recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation, our community and to the country.
In 2025, we were pleased to be awarded the Defence Employer Recognition Scheme Silver Award.
Our Veterans Network's mission is to support the veteran community, showing appreciation for those who have served or are currently serving whilst making positive impact for Close Brothers through a diverse and inclusive culture. The Network leads our annual Remembrance Day event as well as educational activities for those involved in the hiring process. Members of the Network and colleagues fundraise for veterans charities in the UK every year.
Our newest network is the Intergenerational Network. It connects colleagues across multiple age brackets and helps unlock the collective wisdom of generations to drive innovation, success and growth across the organisation.
As Moving Ahead celebrates its 10 year anniversary, we are proud to look back over our eight years of partnership to deliver cross-company mentoring programmes for women and minority groups through the Mission Gender Equity and Mission Include programmes.
Watch our partnership story and hear from colleagues who discuss their time as a mentor or mentee on these programmes.
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