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Frequently asked questions

Here are the answers to our most common questions.

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Get in touch with one of our businesses today.

    We have two businesses that collect payments by direct debit.

    • Close Brothers Motor Finance
    • Close Brothers Premium Finance

    These payments will relate to agreements through a motor dealer, insurance broker or price comparison site.

    For any queries relating to your agreement please get in touch with the respective business below:

    You have a motor finance agreement

    Visit site or see our Help & Support page.

    To login in to you Close Online account, see here.

    If you need to speak to someone, please contact our dedicated UK customer service team on 0333 321 6060. Open Monday – Friday, 9am – 5pm.

    You have a premium finance agreement

    Visit site or see our Help & Support page.

    If you need to speak to someone, please contact our dedicated UK customer service team on 0333 321 8566.

    In September 2018 our Retail Finance division was acquired by Klarna. If you had a finance agreement in place at this time this will have been transferred to Klarna. For any queries relating to your policy please contact Klarna directly.

    To find out more about our businesses, including details on how to get in touch, please visit our what we do page.

    No, you will not be able to make a payment in person at one of our office locations. Please contact the relevant business division your finance agreement is with to find out your payment options.

    Close Brothers use First Auto Finance Ireland Ltd as our exclusive agent for motor finance in the Republic of Ireland. To find out more details please click here

     

    Alternatively, you can contact First Auto Finance with your specific enquiry using the methods below.

    First Auto Finance Ireland Ltd,
    85 Pembroke Road
    Ballsbridge
    Dublin 4
    DO4 YN53
    Ireland

    Tel: +353 (0) 1 647 0240

    Email: info@firstautofinance.ie

    At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. We are committed to helping our customers make the right financial decisions.

    Businesses

    We work with businesses of all sizes to provide access to flexible finance to help them support growth, improve their infrastructure or invest in new assets. We also help businesses introduce and manage systems to provide finance to their own customers.

    Individuals

    For those with assets to invest, Close Brothers offer financial advice and investment management whether it’s planning for retirement or protecting the future of a business or a family's future.

    We can also help people look after their money securely with our range of savings products and we work with third party brokers to help people spread their insurance premium payments over the year. We also help individuals fund the purchase of a car, motorcycle, light commercial vehicle or business.

    Intermediaries

    We work with a range of intermediaries across our businesses to help them provide their customers with a variety of products and services from lending to, investment advice, to helping set-up pension schemes to helping their customers spread their insurance premium payments.

     

    For more information about our businesses and what we do, please click here.

    Yes. Many shareholders prefer to do this as it avoids possible delays or loss of cheques. You can arrange it either on-line through the Link Asset Services website if you are a registered user, or by post, either by downloading a dividend mandate form or by contacting Link Asset Services.

    The dividend mandate form and guidance notes on completing it can be downloaded here.

    Completed forms should be returned to Link Asset Services.

    A dividend confirmation will continue to be posted to you at your registered address.

    For other FAQ’s relating to shareholders, please click here.

    If you are approached about a scam or you believe that you are a victim of fraud, you should tell the FCA using the fraud reporting form at www.fca.org.uk/consumers/report-scam-unauthorised-firm, where you can find out about the latest scams. You can also call the Consumer Helpline on 0800 111 6768.

    If you have already paid money to fraudsters you should contact Action Fraud on 0300 123 2040.

    You may also wish to inform Close Brothers’ Compliance Department:

    Telephone: +44 (0)20 3857 6000

    Email: cbl.complianceenquiries@closebrothers.com

    Insurance Premium Finance

    When you set up your insurance policy your insurance broker should have discussed how you would like to pay your premium, e.g. in full, or monthly by Direct Debit using Close Brothers Premium Finance.

    Our name appears on your bank statement when we take these monthly installments. We will only debit a bank account that has been provided to us by an insurance broker, or by an existing customer.

    Your opinion is greatly valued, and we take all complaints very seriously, if something has gone wrong we will do whatever we can to put it right.

    Should you have a complaint, or if you are dissatisfied in any way, please visit the contact us page following which we will refer it on to the relevant complaints department on your behalf.

    For our complaints procedure, please click here.

    More details can found here.