Life at Close Brothers
Hear from some of our employees about their experiences of working at Close Brothers
1. What do you do at Close Brothers?
I am a Senior Underwriter for Close Brothers Motor Finance. I work from our Alexander Hub based in Stoke On Trent.
2. How long have you been at Close Brothers?
I am in my twentieth year.
3. In your opinion, what is the best thing about working at Close Brothers?
The culture is very colleague based, I personally don’t feel like a number and feel that in Close Brothers Motor Finance the exco actually know people, the whole group has great leadership.
4. What word would you use to describe the culture at Close Brothers, and why?
I would describe the culture as professional but not over corporate, a relaxed atmosphere where people are looked after and can have their own say. In fact we are encouraged to do so through regular employee opinion surveys.
5. What would you like to share about your personal experience of working for Close Brothers?
Having been here for a long time, I have seen lots of change and for the better, having been through recessions, changing markets and seeing the need to adapt. I am currently a Senior Underwriter which progressed from an Underwriter. When the business restructured I was handed the chance to step up to one of the Senior roles in which I hold the highest 60k mandate for my role. I also collaborate with our Close Brothers Commercial Finance business in the Channel Islands, and use my knowledge and skills in underwriting to assist them.
I am part of the colleague forum and an ally for Women in Motor. I regularly take part in charity week where the company matches donations.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I am a massive fan of Chelsea FC. Being a northerner I have to say all the time, I always have been since eight years old and haven’t jumped on the bandwagon of the Abramovich era!
1. What do you do at Close Brothers?
I am currently working as an Associate HR Business Partner for Central Functions, with a primary focus on the Legal department.
2. How long have you been at Close Brothers?
I joined Close Brothers in March 2024 and am amazed at how quickly the time has passed!
3. In your opinion, what is the best thing about working at Close Brothers?
One of the best things about working at Close Brothers is the constant evolution and change within the business. This dynamic environment means that there are always new projects and initiatives to get involved in, which keeps the work exciting and challenging. For instance, I've had the opportunity to work on various projects that have allowed me to develop new skills and collaborate with different departments.
4. What word would you use to describe the culture at Close Brothers, and why?
The culture at Close Brothers can be described as inclusive. This is evident from the company's commitment to creating an environment where everyone feels respected, valued, and appreciated.
5. What would you like to share about your personal experience of working for Close Brothers?
One of the best parts of working as an Associate HR Business Partner at Close Brothers is the opportunity to make a tangible impact on both employees and the organisation. Building strong, trust-based relationships with employees and management is incredibly fulfilling. It allows me to act as a trusted advisor and bridge the gap between the workforce and leadership.
Another highlight is that the role often involves addressing complex and sensitive issues, from resolving conflicts to managing performance. I enjoy the challenge of finding fair and effective solutions that benefit both the employees and the company.
As an Associate HRBP, I also have the chance to contribute to the strategic direction of the company. Aligning HR initiatives with business goals and seeing the positive outcomes of these efforts is very rewarding.
I take great pride in contributing to a positive and productive work environment. Knowing that my efforts help create a work place where employees feel valued and motivated is incredibly fulfilling.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I successfully orchestrated my entire wedding ceremony single handedly in under six months, from start to finish! It was an exciting journey filled with thorough planning, creative ideas and countless memorable moments. From selecting the perfect venue and designing the theme, to coordinating with vendors and finalising every detail, I embraced the challenge and turned my vision into reality. The experience was both thrilling and rewarding, and I couldn't be prouder of how everything came tog so beautifully!
1. What do you do at Close Brothers?
Head of Compliance Monitoring for the Bank
2. How long have you been at Close Brothers?
Two years
3. In your opinion, what is the best thing about working at Close Brothers?
It has given me the opportunity and the autonomy to implement my vision as to how my function should operate and allowed me the opportunity to grow and monitor risks I had previously not overseen. As such given the variety of risks I now cover, every day I find my role fulfilling, interesting and I am constantly learning. I doubt I will ever hit the glass ceiling working here!
4. What word would you use to describe the culture at Close Brothers?
Autonomous as I feel encouraged and empowered to make and implement my own decisions.
5. What would you like to share about your personal experience of working for Close Brothers?
Recently I have gone through the perimenopause, and I found great comfort and solace with other people at Close Brothers who have also gone through a similar experience. I was deputy Chair of the Menopause Forum where I supported the Bank’s initiative to be recognised externally as a ‘Menopause Friendly’ place to work. I arranged a coffee morning for World Menopause Day and shared my experience in a blog ‘How to love yourself this Valentine’s Day’. Unfortunately, I have had to step down from the forum for a while as my Mum had a major stroke in May last year, and I have had to travel back to her on a regular basis to support with her ongoing care. My team and line manager have been so supportive with me working away, and I continue with my full-time role whilst also supporting my Mum. The Working Carers and Parents Network has been an excellent network for me during this time, where colleagues, who also provide care, come together, and share their experiences on ‘carers calls’. The network is valuable lifeline to me, knowing that I have the support from other colleagues around the Group who understand the additional pressures and stresses of caring for someone.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I appeared on Countdown in 2008 and won a teapot! Unfortunately, I came up against a contestant in my second game, who went on to become a semi-finalist. If it wasn’t for him, I’m sure I would have become an ‘octochamp’.
1. What do you do at Close Brothers?
I am the Head of Propositions at Close Brothers Savings which means I look after our Marketing, Digital and Customer Experience functions.
2. How long have you been at Close Brothers?
Four years in November.
3. In your opinion, what is the best thing about working at Close Brothers?
Without a doubt it’s the people. There are no ‘bad eggs’ here, everyone goes out of their way to support each other and work collaboratively.
4. What word would you use to describe the culture at Close Brothers, and why?
Customer-centric. The customer is always at the heart of what we do.
5. What would you like to share about your personal experience of working for Close Brothers?
I was incredibly fortunate to have been a member of the 2022 cohort of the Bank’s ‘Developing our People’ ("DOP") Programme. DOP is a personal and professional development programme aimed at advancing the management competencies and soft skills required for the future. It was a great opportunity and I learnt so many valuable skills. I particularly enjoyed meeting new people and building my network across the Bank.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
When I was younger, I was a brown belt in Shotokan Karate. Looking back, I’m devastated that I quit before I achieved my black belt, so now (some 20 years later) I have restarted training and have vowed to stick with it until I get my black belt this time!
1. What do you do at Close Brothers?
I am an Agile Delivery Manager.
2. How long have you been at Close Brothers?
Coming up to two years in September.
3. In your opinion, what is the best thing about working at Close Brothers?
The people. It sounds cliché but I work with a fantastic bunch of colleagues that make the work we do worthwhile and enjoyable.
4. What word would you use to describe the culture at Close Brothers, and why?
Inclusive. There are diverse groups of people here at Close Brothers and to be able to create a working environment that allows people to be themselves is invaluable.
5. What would you like to share about your personal experience of working for Close Brothers?
Every year, I take my volunteering day to help out at my local church providing Christmas lunches for those who otherwise wouldn’t have a hot meal on Christmas day. The initiative is tagged ‘Christmas lunch on Jesus’. To be able to take part in this without using my paid holidays is amazing. In addition, I am able to donate to a chosen charity tax free thanks to the Payroll Giving benefit.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I am an amateur runner. I enjoy the exhilarating feeling I get after completing a race, though it is always very tough. The feeling is addictive and makes me want to do it all again. My last race was this month, where I completed the London Landmarks half marathon for the reading charity, Bookmarks. Just don’t ask me about my time, I’m an amateur remember.
1. What do you do at Close Brothers?
I am the Business Intelligence and Data Manager for the Close Brothers Motor Finance business. Together, with my team, we help the business make informed decisions using data. Data drives most critical activities, including managing business performance, evaluating risk, engaging with customers, fine-tuning operational processes, meeting regulatory requirements and innovating with products and services.
2. How long have you been at Close Brothers?
I have worked at Close Brothers for five and a half years.
3. In your opinion, what is the best thing about working at Close Brothers?
Our culture.
4. What word would you use to describe the culture at Close Brothers, and why?
Caring – caring for its people, caring for its customers, caring for its partners.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I obtained my first GCSE (in the Urdu language) at the age of 11. I was the youngest in the country at the time and may still be!
1. What do you do at Close Brothers?
I’m an Operational Excellence Analyst
2. How long have you been at Close Brothers?
I have worked for Close Brothers for 18 years.
3. In your opinion, what is the best thing about working at Close Brothers?
The people are the best thing about working here.
4. What word would you use to describe the culture at Close Brothers, and why?
My career has progressed through various roles within Operations, from underwriting to assisting with a data migration. I’m currently enrolled on a level 4 apprenticeship in data analysis. I was one of the inaugural vision & values champions and was proud to win an employee of the month award. It’s a challenge balancing a full-time job with two young children. I was very grateful that my line manager supported my request to adjust my hours to accommodate the afternoon school run.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I’m an advocate of growth mindset. Last year, I was very proud to complete the Contrarian Grand Slam (4 x 100 mile running races within 6 months). This achievement gave me the confidence to sign up for an apprenticeship.
1. What do you do at Winterflood?
I am the Head of Compliance - Wholesale Markets
2. How long have you been at Winterflood?
I’ve worked at Winterflood for 4.5 years and prior to that I worked in the Internal Audit team at Close Brothers Group for 2 years.
3. In your opinion, what is the best thing about working at Winterflood?
The People. Everyone is working towards the same goal. There is a lot of transparency and there is very little bureaucracy and politics. People just want to get stuff done in the best way for both our customers and the Company. The size of Winterflood (300 employees) means it is still small enough so you are able to get to know most people relatively quickly.
4. How would you describe the culture at Winterflood, and why?
Transparent, collaborative and meritocratic. Simply, people want to do a good job whether that be the graduate analysts through to Phil at CEO level. People work together to get the job done and there is very little in terms of hierarchy. For example, in the early days of the pandemic, Alex Kerry, one of the Company Directors, was helping with scanning in contract notes.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
My two children, Grace and Daisy keep me fairly busy and well grounded. I can run a sub 1:30 half marathon, own a Hungarian Vizsla called Peggy and am Chair of the Board of Trustees for a charity called ADD-vance, which helps families of children with Autism Spectrum Disorders (Pre and post diagnosis).
1. What do you do at Close Brothers?
I am the Sales Manager for Close Brothers Motor Finance Northwest region and look after a team of 5 Account Mangers who are field based.
2. How long have you been at Close Brothers?
I have worked for Close for 6 and half years.
3. In your opinion, what is the best thing about working at Close Brothers?
The opportunity to further your career through our career pathways. I joined Close Brothers as an Account Manager and was promoted to Sales Manager back in August 2020. This was a job I felt I could never do being a working mum but with the support of a strong leadership team I was able to achieve this.
4. What word would you use to describe the culture at Close Brothers, and why?
I was privileged to be invited to help form our ‘Women in Motor’ forum back in 2018. This was to support and attract more diversity into our business along with becoming part of the Automotive 30% club. The success we have had from this has been incredible.
5. Can you share an interesting fact about yourself?
My proudest achievement is my son Joshua who was diagnosed with Autism at 5 years old. He is now 19 and is the kindest, most caring young man you could wish to meet. He attends college and is currently doing work experience at Manchester University along with working in the evening at our local Co-op. It is difficult for any parents raising children whilst trying to further their career but, thanks to the support of my husband and my parents, I have been able to do both.
1. What do you do at Close Brothers?
I am the Head of Process for our Asset Finance business. My team have responsibility for establishing standards, implementing our process framework and leading process improvement initiatives.
2. How long have you been at Close Brothers?
14 years.
3. In your opinion, what is the best thing about working at Close Brothers?
The best bit about working at Close Brothers is the people. We are fortunate to have some of the most committed, supportive and talented individuals in the industry. Their passion, and camaraderie make Close Brothers a fantastic place to work.
4. What word would you use to describe the culture at Close Brothers, and why?
Close Brothers has a culture that is both professional and personable. It is a place where relationships matter, people are approachable and willing to help. This creates an environment where you feel valued, and you can move forward with confidence.
5. What would you like to share about your personal experience of working for Close Brothers?
Over my 14 years at Close Brothers, like any career I have had plenty of trials and tribulations. Firstly, Close Brothers provided me with an opportunity to build a career in the asset finance industry at a time when opportunities were limited. Secondly, Close Brothers has developed my capabilities by enabling me to progress my career and through pushing me to act as lead on work I had no previous experience of. Thirdly, and most importantly when the need calls, I have always been told to put family and health first.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I have been blessed with good fortune through my entire life and have a family who are supportive and carry me throughout. My girls do things every day that make me proud and show me that anything possible if you try.
As an interesting fact, I swam competitively growing up.
1. What do you do at Close Brothers?
Client Manager North, managing a portfolio of clients based in Scotland. Responsible for Risk, Relationship and Income Generation as well as New Business Development.
2. How long have you been at Close Brothers?
5 years
3. In your opinion, what is the best thing about working at Close Brothers?
I enjoy the culture within Close Brothers, I feel part of something good. People are the driving force to this. I also enjoy working with my clients, without whom I wouldn’t be required.
4. What word would you use to describe the culture at Close Brothers, and why?
Rewarding - staff are recognised when they go the extra mile, when they contribute even a little beyond expectation. This makes you feel valued which is important. Its also a great to be able to nominate colleagues for ‘Kudos’ awards resulting from their positive contribution
5. What would you like to share about your personal experience of working for Close Brothers?
When I started working at Close Brothers, I was the only client manager covering Scotland, working alongside the local RSD. We managed to build the portfolio in Scotland considerably, which led to another Client Manager position being opened. There are now two of us now in Scotland, as well as an additional RSD which is something I am proud of.
Last year I was nominated for the ‘Employee Recognition Awards’ which was an amazing thing to be part of and attending the award ceremony in London.
In May 2021 my mum was diagnosed with terminal cancer, and the support I received from my Line Manager and wider team was quite something. My manager gave me the space I needed to spend quality time with my mum whilst I came to terms with the situation. My mum passed away 4 weeks after diagnosis. I will always have considerable gratitude for how my manager approached this situation with me, and the support provided
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I love to laugh and have fun, which can lead to the odd fall here and there. My husband is always nervous when I’m going to events as I am a little accident prone. On ‘more than one’ occasion I’ve had to attend A & E, the results - one broken shoulder, one badly bruised Coccyx (tailbone), not to mention a broken ankle from a fall whilst walking the dogs – oops.
Born in June, I’m a Cancerian woman, said to be sensitive, caring, loving, and loyal, however described as a tender Crab, which may resonate with my children.
I am the proud mum to two amazing kids. At 22yrs (girl) and 18yrs (boy), I guess they are not really kids anymore. I also have two beautiful Greyhound dogs. They say owners often resemble their dogs, who ‘Nose’ maybe this is true.
1. What do you do at Close Brothers?
In Credit Risk as Capital and Impairment Manager - Retail.
2. How long have you been at Close Brothers?
Almost two years.
3. In your opinion, what is the best thing about working at Close Brothers?
People, empathy, collaboration and accountability.
4. What word would you use to describe the culture at Close Brothers, and why?
Transparent, welcoming and inclusive. From the senior leadership to an analyst, everyone welcomes anyone and everyone and is very inclusive of all people. Hierarchy is very transparent and I’ve hardly seen anything hidden behind the doors.
5. What would you like to share about your personal experience of working for Close Brothers?
I like how people are recognised for the work and efforts they do and make in the job and not only the line managers but also the leadership is aware of the efforts put in to solve the issues and deliver great outcomes.
I’ve been recognised and won twice – Risk Champion award as individual and with team respectively but that’s driven from the guidance from the leadership and collaboration within different teams. I also admire the accountability stemmed within everyone which helps to drive success inside and outside Close Brothers.
Apart from the role, I’ve been really impressed with the emphasis given on the work-life balance and all the support provided in every way to have good wellbeing in and out of the office.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I wrote a Non-fiction book (Crime Thriller) almost 10 years ago which was published.
1. What do you do at Close Brothers?
Client Executive.
2. How long have you been at Close Brothers?
18 months.
3. In your opinion, what is the best thing about working at Close Brothers?
The people and the culture. There is always a great buzz and sense of fun in the office.
4. What word would you use to describe the culture at Close Brothers, and why?
Social.
5. What would you like to share about your personal experience of working for Close Brothers?
My personal experience has been great! My manager is always looking for ways to try and help with my development and offering courses and training sessions where appropriate to help with this.
I find also that there is always a great deal going on from a social aspect and this is also with other businesses who we work closely with, so this is a great way to network and make connections which I always enjoy.
I foresee a long and happy career at Close Brothers.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I have American citizenship so I'm able to vote in US elections and will be doing so later on this year.
1. What do you do at Close Brothers?
I’m the Business Manager for Close Brothers Premium Finance. Day-to-day I’m responsible for supporting the Managing Director, driving strategic initiatives, and ensuring the Premium Exco are kept on track.
2. How long have you been at Close Brothers?
10 years and 4 months – it’s flown by!
3. In your opinion, what is the best thing about working at Close Brothers?
It’s big but small! – Over the past decade I’ve worked in a variety of roles across Motor, Group, and Premium. Throughout that time, I’ve been given the platform and support from managers and colleagues to pursue my interests and progress down different career paths.
The size of the organisation means there’s plenty of opportunities to develop and grow, which was fantastic for me when I was kick-starting my career. But the individual businesses themselves often have a “small company/family” feel meaning you can really make your mark.
4. What word would you use to describe the culture at Close Brothers?
Supportive.
5. What would you like to share about your personal experience of working for Close Brothers?
I’m fortunate that across all my time here, I’ve been greatly supported by colleagues at all levels. A series of brilliant managers have given me the chances to develop and grow, supporting my participation on initiatives such as the Developing Our People programme, professional qualifications, and giving me the platform to progress my career.
I was able to take a career break when I felt I needed an opportunity to reset and refresh myself, when my mother sadly passed away I was given all the time and support necessary to process and grieve, and when the time came to make the next step in my career, my manager championed me.
Company culture is something that’s really important to me; if the people and culture didn’t fit my values, I wouldn’t have stayed as long as I have. I love that Close Brothers has such a broad range of DE&I initiatives available to help get involved and drive the kind of culture I want to be a part of - I’m currently our Strategy and Planning lead for the People Of Premium (POP) – Premium’s Colleague forum, and in the past have been part of Motor’s Colleague Forum, and the Group Ethnic Diversity committee.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I’m currently working my way through my “30’s bucket list” – there’s plenty more things to tick off, but so far, I’ve managed to climb Kilimanjaro, finally completed a Rubix cube, tried my hand at surfing, and even learnt to knit a scarf!
1. What do you do at Close Brothers?
Account Manager.
2. How long have you been at Close Brothers?
11 years.
3. In your opinion, what is the best thing about working at Close Brothers?
Working for Close Brothers I don’t feel like just a number. I feel the business regularly checks in with staff to better improve our working experience where they can.
4. What word would you use to describe the culture at Close Brothers, and why?
Supportive.
5. What would you like to share about your personal experience of working for Close Brothers?
My personal experience working at Close Brothers has been a really positive one. I started with the business as a New business advisor, straight out of college at 17 years old. The management team I worked under trained me up and I developed my knowledge year after year whilst increasing underwriting mandates and taking on more responsibility within my team.
In 2019 I applied for be part of the businesses Ignite programme. Taking part in a development programme within the wider business really helped me gain more confidence and people skills. Which eventually lead to me applying for a new role as an account manager in 2020. I have been in that position since early 2021. I have really enjoyed learning what it takes to be an account manager, experiencing highs and lows in the market but over coming these challenges with the support of the business.
Throughout this time I have been part of numerous charity activities and volunteering. One of my favourites was when we donated our time to local animal rescue centres. Its extraordinary what the business raises for charity each year and allowing us to donate our working hours to support charities locally is always so greatly appreciated.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
Within my time at Close Brothers, I was lucky enough for the business to allow me a three month unpaid sabbatical. As I started with the business so young I did not get to take a “gap year” and go travelling before I started my career. I had that itch four years in to my time at Close Brothers. My manager and the business at the time allowed me to take three months unpaid leave to backpack around South East Asia, it was one of the most incredible things I’ve had the opportunity to do. And I got to do it with the safety of a job to return to!
1. What do you do at Close Brothers?
I currently work as an Account Manager in our Motor Division.
2. How long have you been at Close Brothers?
I have worked with Close Brothers Motor Finance just short of three years.
3. In your opinion, what is the best thing about working at Close Brothers?
The culture.
The colleague first approach really creates a supportive environment where you are encouraged to thrive and excel within your professional career, while at the same time there is a huge emphasis placed on maintaining a healthy work-life balance. This holistic approach to well-being makes me feel valued and gives me an overall sense of satisfaction within work and life.
4. What word would you use to describe the culture at Close Brothers, and why?
Supportive.
In my short tenure so far, I have consistently felt supported at every turn. From my onboarding and training, to being equipped with the tools and insights to succeed in my role, and even during personal milestones with maternity leave, I was provided with unwavering support throughout.
5. What would you like to share about your personal experience of working for Close Brothers?
I am deeply grateful for the support provided at the onset of my career journey, especially during a pivotal moment when I discovered I was pregnant. Close Brothers demonstrated a commendable commitment to inclusivity and support, ensuring that my professional trajectory remained uninterrupted despite the personal milestone. This invaluable support illustrates Close Brothers' dedication to fostering an inclusive and supportive workplace culture that prioritises the well-being and success of its employees at every stage of their journey.
Although my tenure is relatively short, I've been encouraged in my ambition for career growth and personal development. Joining the Women in Motor Forum, one of the exco sponsored networks, was particularly impactful for me. Their mission to drive change in the automotive industry and promote female inclusion resonated with me from the very beginning. Being part of this initiative not only felt fulfilling but also provided invaluable opportunities for networking, collaborating with stakeholders, and connecting with colleagues from diverse backgrounds. Close Brothers genuinely encourages and empowers its employees to pursue enriching experiences like this.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
Being a mum will forever be one of my proudest achievements. However, before the parent chapter of my life I was a performer in fire breathing and dance which is a little something different from the normal nine to five.
1. What do you do at Close Brothers?
Account Manager for Close Brothers Motor Finance covering North Wales, Shropshire and Chester
2. How long have you been at Close Brothers?
9 years
3. In your opinion, what is the best thing about working at Close Brothers?
I think the way you’re treated is very important within a business. I feel that Close Brothers are very colleague focused and have been very supportive through events in my time here.
4. What word would you use to describe the culture at Close Brothers, and why?
Collaborative – everyone works together to achieve the best possible outcomes for both clients and stakeholders.
5. What would you like to share about your personal experience of working for Close Brothers?
There are many experiences I would love to share. I wanted to progress from just doing my day job by taking on more responsibilities. I set myself the goal of becoming a ‘Key Player Account Manager’, which, with the help and support of my Sales Manager and colleagues, I achieved. I had a several things that I had to do, and I felt fully supported and guided through this.
I also came back from maternity leave last May after 9 months off. As you can imagine, I was super anxious to come back, but the return-to-work phase was really well handled. I felt really at ease and that coming back to work was not as bad as I thought it was going to be. Being able to come back the way I did just made me want to work harder and get back to it straight away!
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
Since I was in school, I had always wanted to become a police officer and nothing else. My goal in life was to complete my little dream. Most people dream of becoming rich and famous, but I wanted to be a police officer. At the age of 18, after college, I got accepted to become a Special Constable for Merseyside police – 0971. I did this voluntarily for 5 years, and I absolutely loved every single minute of it. I made such fabulous friends along the way and gained so much experience, not only job related but also personally. You see things you never thought you would, and I’m really proud of how I dealt with those situations. I know it’s made me the person I am today. One thing I realised is I didn’t want to do this job, when I had children. Whilst working for the police, a police officer colleague got killed on duty and he left behind his wife and 2 young children. No matter what your job is, I knew that being a mother is more important than a risky job. After many years of loving the role and working part time, I realised it was time to get a full time job and start saving for a house. The tears streamed down my cheeks as I handed over my uniform and badge and had to close the door on that chapter of my life.
1. What do you do at Close Brothers?
I am an Area Sales Manager in the Sales Team of the Asset Finance Transport Division. I am home based but I am mainly out on the road seeing and managing clients, financing any vehicle requirements that clients may have for their businesses.
2. How long have you been at Close Brothers?
I have worked at Close Brothers for 7 and ½ years and started on the Close Brothers Aspire Apprenticeship Programme.
3. In your opinion, what is the best thing about working at Close Brothers?
Autonomy and the people – no matter what role you are in, your say and your job role are always appreciated and valued.
4. What word would you use to describe the culture at Close Brothers, and why?
Togetherness – I feel that everyone understands each other’s part in the business regardless of department or job title and is happy to assist you when required to help you in your role.
5. Can you share an interesting fact about yourself?
Interesting fact is that I am distantly related to 1966 World Cup Winner Bobby Moore.
1. What do you do at Close Brothers?
I am Telephony Team Leader for Close Brothers Motor Finance (Ireland).
2. How long have you been at Close Brothers?
Three years in June 2025.
3. In your opinion, what is the best thing about working at Close Brothers?
The opportunities to grow as an individual and as a professional, there are always avenues to go down in terms of new courses, or career development. The ‘One Team’ atmosphere is not only within the wider business, but it can be seen around each team in every department, a sense of community and mutual respect.
4. What word would you use to describe the culture at Close Brothers, and why?
Recognised. Hard work and commitment are really recognised within Close Brothers. All colleagues are given opportunities to excel in their field and nurtured to progress and succeed in their long-term goals.
5. What would you like to share about your personal experience of working for Close Brothers?
I joined the Intergenerational Network in 2024. This network speaks to my own values of unlocking the collective wisdom of generations to drive innovation, success, and growth across Close Brothers.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I enjoy running and completed my second marathon last year!
1. What do you do at Close Brothers?
I am the National Strategic Account Manager for Close Brothers Premium Finance. I work with a select group of large accounts managing their relationship, performance and growth strategy.
2. How long have you been at Close Brothers?
I originally joined Close Brothers in May 2016 as Field Sales Manager for Scotland and Northern Ireland. Due to a family bereavement, I left the business for six months in June 2023 to help support my dad. I rejoined Close Brothers in January 2024 in my current role.
3. In your opinion, what is the best thing about working at Close Brothers?
When you need advice, help or encouragement to try something it is always there.
4. What word would you use to describe the culture at Close Brothers, and why?
The business is concerned about doing it right and ensuring everyone is part of that no matter your background.
5. What would you like to share about your personal experience of working for Close Brothers?
I am a coach of my son’s football team (since 2007) and have been supported by Close Brothers matching scheme. This has helped provide the team with tracksuit bottoms for training during the winter months.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I am a Chartered Insurance Practitioner.
1. What do you do at Close Brothers?
Operations Performance Partner.
2. How long have you been at Close Brothers?
13 years.
3. In your opinion, what is the best thing about working at Close Brothers?
100% the people and the values that everyone works within.
4. What word would you use to describe the culture at Close Brothers?
Inclusive – employees are respected and valued.
5. What would you like to share about your personal experience of working for Close Brothers?
I started with Close Brothers in 2011 as a underwriter and progressed through to a senior underwriter and then into my current role as operations performance partner. When I joined my children were much younger and I was supported by changing my working pattern to school hours allowing me to be able to do the school runs and after school activities – this really helped me to find a great work life balance and left me not feeling guilty at not being around for them.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
A mum to two amazing teenage boys, by far the biggest and proudest achievement of my life.
1. What do you do at Close Brothers?
I look after the long term strategy of our Invoice Finance business, while supporting with key projects across the broader Commercial division.
2. How long have you been at Close Brothers?
Coming up to 10 years this September.
3. In your opinion, what is the best thing about working at Close Brothers?
Close Brothers sometimes feels like a ‘Goldilocks’ bank. Large enough that your day to day work can feel varied and challenging, but not so huge that you feel anonymous or lost within a vast organisation.
4. What word would you use to describe the culture at Close Brothers, and why?
Meritocratic. Hard work and determination are really recognised within Close Brothers. Individuals are given opportunities to excel in their field, with those that do able to progress in their careers across the Group.
5. What would you like to share about your personal experience of working for Close Brothers?
Development pathways within Close Brothers are truly second to none, with various opportunities regardless of where you are in your career. I joined Close Brothers on its graduate scheme in 2014, which provided a fantastic introduction to the world of financial services and the various facets of the Group. Later on in my career, I was also able to be a part of the Bank’s ACE leadership programme which allowed me to develop a broad range of skills across key functions of the Bank. In addition to these more structured programmes, the Bank has also allowed me to undertake further external qualifications through the Chartered Institute for Securities and Investment, while also providing shorter internal workshops aimed to improve my effectiveness within my day-to-day role.
5. Can you share an interesting fact about yourself?
I am a keen Parkrun tourist and enjoy travelling at weekends to tick off new runs in my local area. Using Close Brothers’ volunteering scheme, I have also got involved with helping to support my local Parkrun each weekend, while also helping with the creation of a new run in Battersea Park.
1. What do you do at Close Brothers?
I’m on the graduate scheme here at Close Brothers and I work in the Motor division. As part of the scheme, I have spent time working in the motor product and marketing and will be heading over to sales in the summer.
2. How long have you been at Close Brothers?
5 years
3. In your opinion, what is the best thing about working at Close Brothers?
The best thing about working at Close Brothers is the culture. Everyone I’ve worked with has been helpful and genuinely kind, and I think that’s what sets us apart from other businesses.
4. What word would you use to describe the culture at Close Brothers?
Inclusive – In my time at Close Brothers it has been so clear that inclusivity is important to colleagues and leaders. From Neurodiversity Celebration Week to International Women’s Day, we really make an effort to celebrate all colleagues.
5. What would you like to share about your personal experience of working for Close Brothers?
Being on the graduate scheme has been great for my personal development. The graduate cohort are enrolled in workshops, action learning groups and group projects which has allowed me to step outside of my comfort zone, develop my confidence and learn skills such as stakeholder management and presenting with impact.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
An interesting fact about me is that I’ve recently started running. I’m still very much a beginner, but I’m taking part in a 10k Run for Wildlife at the Yorkshire Wildlife Park in a couple of weeks which I’m really excited about!
1. What do you do at Close Brothers?
Senior Business Analyst.
2. How long have you been at Close Brothers?
Two years in April 2025.
3. In your opinion, what is the best thing about working at Close Brothers?
That the culture and values aren’t just words, you observe and experience it day-to-day. Close Brothers is not afraid to be different from other banks and there is a genuine openness and transparency throughout the company.
4. What word would you use to describe the culture at Close Brothers, and why?
Inclusive, because everyone is respected and valued. Our D&I initiatives/networks actively work to raise awareness and understanding, whilst providing a sense of community and belonging.
5. What would you like to share about your personal experience of working for Close Brothers?
I’m at a stage in my career and personal life, where I am content in the role I am in and am not looking for career progression in the form of working my way up the ladder. I feel supported in this decision and have still had many opportunities for personal and professional growth at Close Brothers. On a personal level, being involved in Neurodiversity Celebration Week was a real highlight for me. Professionally, the BA Community Practice at Close Brothers is a real asset to the company in attracting BA talent and providing opportunities to engage, learn, and mentor within the community.
5. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I used to travel far and wide to watch F1, and my most enjoyable trip was to Shanghai where I shared pole with Johnny Herbert. We’ll gloss over the fact that ‘pole’ was a handrail on the Shanghai metro!
1. What do you do at Close Brothers?
I work as a Marketing Executive in the Marketing team at Close Brothers Motor Finance.
2. How long have you been at Close Brothers?
I’ve been with Close Brothers Motor Finance for eight years.
3. In your opinion, what is the best thing about working at Close Brothers?
The best thing about working at Close Brothers is undoubtedly the culture.
The group is committed to being diverse and inclusive so that all colleagues can bring their true authentic selves to work. This is reinforced in the many networks that are available for colleagues to follow, such as those for accessibility, mental wellbeing, LGBTQ+ and much more.
At Close Brothers Motor Finance specifically, there are Women in Motor and Colleague Engagement forums, for which I’m a proud member of. They improve colleague experience by focusing on areas such as diversity and inclusion, wellbeing, values, charity, and community and environment.
Transforming a meeting room into a multi-purpose space so colleagues have a quiet and private area to reflect is one example of how the business is focused on wellbeing. Food vans that visit offices each month, lunches that award long-serving colleagues, a week dedicated to fundraising for charity partners, and volunteering schemes, are other ways that Close Brothers demonstrates its commitment to colleagues. It’s really fantastic to be part of an organisation that genuinely cares, and I certainly enjoy getting involved in all of the activities.
4. What word would you use to describe the culture at Close Brothers?
Inclusive. Everything the business does is with colleagues in mind, and there’s a real focus on making Close Brothers a great place to work for everyone.
Network-lead events that celebrate diversity and inclusion initiatives, and workshops that improve colleague understanding are further ways that demonstrate how the business strives to be an inclusive employer of choice.
5. What would you like to share about your personal experience of working for Close Brothers?
I’ve been a CSR representative (or Charity Champion) since starting with the business, and I also sit on the Charity working group of our Colleague Engagement Forum. As a result, I have the opportunity to help plan a lot of our charity events that take place in our Head Office, and I play a part in encouraging other colleagues to get involved. Charity Week, Red Nose Day, Mission Christmas are just some of the fundraising events that take place.
Because of my role in Marketing, I also support other working groups and forums, by helping to plan and promote content externally.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
I love yoga, and I’ve recently started pilates again. I try to do as many sessions as I can, including some at home - that’s if my dog allows and doesn’t try to get involved!
1. What do you do at Close Brothers?
Executive Assistant for MD for Wholesale Finance
2. How long have you been at Close Brothers?
6 months
3. In your opinion, what is the best thing about working at Close Brothers?
The people and the culture.
4. What word would you use to describe the culture at Close Brothers?
Supportive. There are people in our office that have come from career backgrounds and roles very different to what they are working in now, but because they were seen as a great fit for the role due to their personal skills and adaptability, they have been given a chance and supported through their role to succeed in what they now do.
5. What would you like to share about your personal experience of working for Close Brothers?
I have only been here for a few months, so I’m still new to the company, but in my experience, everyone has been welcoming and always willing to help. Even people in other departments if I have wanted to learn more about what they do, have taken the time to teach me and have always gone above and beyond. It felt like I had worked here forever almost immediately due to the openness and kindness everyone has shown, not just in my own office but in other offices that I have visited too.
6. Can you share an interesting fact about yourself i.e. something outside of work or a proud achievement?
My proudest achievement is adopting my rescue dog, Milo, he was originally a street dog from Romania, he’s around 11/12 now and came with some challenges to begin with, but the best decision I’ve ever made, and it makes me happy every day seeing how settled and happy he is in his new home.
