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The SME Finance Charter

Five commitments from UK banks and finance providers to support their SME customers through Brexit

We'll help you prepare for Brexit and beyond

Our purpose is to help the people and businesses of Britain thrive over the long term. We work with a wide variety of businesses of many sizes to help support their growth, improve their infrastructure or invest in new assets, and have a deep understanding of our customers' needs and the markets they operate in. Our relationship managers are always there to discuss any concerns or requirements you may have, and to help make sure you have access to the finance you need when it matters the most. 

We're open for business and ready to lend

Our prudent model, based on a strong financial position and balance sheet, has allowed us to continue to lend and support our customers in a wide range of market conditions over the last 30 years. Many of our businesses lend principally to SMEs, both through our direct sales force and via broker distribution channels. This includes our Asset Finance business, which provides commercial asset financing, hire purchase and leasing solutions for a diverse range of assets and sectors, and our Invoice and Speciality Finance business that works with over 2,000 small businesses providing debt factoring, invoice discounting and asset-based lending.  We are confident that this model will serve us well in this period of heightened uncertainty and stand ready to continue supporting our customers over the long term, whatever Brexit brings.

We'll support your application and signpost other options if needed

We pride ourselves on understanding the needs of SMEs and on helping them to achieve their ambitions. Our specialist expertise and deep industry knowledge allow us to support our customers unique commercial ambitions, and by better understanding businesses and their communities our local teams can make fast, reliable lending decisions when they need them most.

We'll treat you fairly at all times

Our code of conduct and key customer principles ensure that we seek the right outcomes for our customers, always endeavour to ensure our pricing is fair and appropriate, and are clear and consistent in the way we communicate. Taking the time to understand and build strong long-term relationships with our customers is part of our culture, and we care strongly about delivering excellent service and thinking that is both entrepreneurial and disciplined, and always acting with integrity.  

We will work with the Government-owned British Business Bank to support SMEs

We remain committed to our ongoing positive dialogue with the British Business Bank, and are dedicated to identifying solutions for SMEs aligned with the goals of the British Business Bank programmes. Resources to help growing businesses understand and discover different finance options are available through the British Business Bank’s Finance Hub.