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Supporting our customers when it matters

Our purpose is to help the people and businesses of Britain thrive over the long term

This means supporting our colleagues, customers and clients, and the communities and environment in which they operate.  We do this by helping people and businesses unlock their potential and plan for the future with confidence, building relationships that stand the test of time. 

It also means that we continue to be there for the long term, whatever the economic climate, making decisions that are right for today and for generations to come.

Our culture

Our distinctive culture and long-term approach are embedded throughout the organisation and embody our values. 

This culture combines our values of service, expertise and relationships with our ways of working: teamwork, integrity and prudence. These values ensure we continue to provide excellent service for our customers and clients over the long term, bringing out the best in our people and supporting our strong reputation.

Our customer success stories

Deep expertise

Case study: Incremental Engineering, Industrial 3D printer

Incremental Engineering has seen its business double in size since taking possession of an HP Jet Fusion 5210 3D printer, funded through Finance For Industry (“FFI”) with Close Brothers. 

The machine allows the manufacture of multi-jet fusion parts to SMEs who do not have the technological manufacturing capability in-house. 

Having started the business in 2018 with a few small printers, Incremental Engineering quickly outgrew the demand placed on it by customers and needed to increase output. The flexibility of FFI has been a real eye-opener for the business and allowed it to double capacity in a very short space of time.

Our deep knowledge of the industry sectors and asset classes we cover enables informed lending decisions to be made by our experts, allowing faster access to funds when businesses need it most. We completed the deal with Incremental Engineering in three days. 

By empowering our specialists to make fast, firm lending decisions, we give the businesses we serve, such as Incremental Engineering, the opportunity to take the next step, exactly when they need to.

“Having a funder that prefers to work in partnership with its customers really suits us because we can draw on their expert knowledge, and know that they will advise and challenge, when necessary.”   

Jerry Sutton
Managing Director and Founder, Incremental Engineering

Consistent service

Case study: Twenty20 Capital, investors in staffing and workplace solutions

Twenty20 Capital has seen rapid expansion in recent years following the completion of a number of deals supported by Close Brothers.

Initially founded in 2017, it is now the largest investor in staffing solutions within the UK, operating globally. Close Brothers’ most recent partnership with Twenty20 Capital supported their acquisition of six of the UK’s best-known staffing and workforce solutions, by providing an asset-based lending facility. 


Our focus on service and personal approach gave us a deep understanding of the needs of Twenty20 Capital. It allowed us to offer high service levels and flexible solutions to support their ambitions for growth and innovation in their expanding business.

We believe in putting our customers and clients first and our long-term strategic approach places exceptional service at the heart of everything we do.

“Close Brothers has been very professional. The level of service, communication and support has been outstanding. We are genuinely delighted in the unique partnership we have formed together.”

Tristan Ramus
Founder, Investment Principal, Twenty20 Capital

Long-term relationships

Case study: Briahaze Village Homes, new residential housing

Briahaze Village Homes, a Yorkshire-based family business spanning seven generations, started using Close Brothers over 30 years ago. 

Having experienced difficulties with a previous lender during the recession in the early 1990s, Briahaze Village Homes was referred to Close Brothers and has borrowed from us ever since to fund the building of new residential houses.


During this time they have built 130 family homes, helping the local community and creating jobs for local workers. In today’s increasingly impersonal world, we recognise the value of building strong long-term relationships with our customers and clients, many of which span decades and generations, just like Briahaze Village Homes. 

Our commitment to lend through the economic cycle has enabled our customers and clients to make the right decisions, and build plans for the future, knowing they have a partner to stand by them.

“We have been through three recessions with Close Brothers and they have always been there for us. It is a great working relationship, and they understand the property market and how it fluctuates.”

Jonathan Kitching
Owner, Briahaze Village Homes