As a business that operates with the long term in mind, sustainability is central to our thinking, and we’re committed to making a positive impact.

It’s an ambition that is key to our strategy, our culture, and our purpose: to help the people and businesses of Britain thrive – now, and for the long term.

This guides our approach and our decision-making today, as we recognise that our actions have lasting impacts and consequences for tomorrow. And we know that doing the right thing now means helping to do the right thing for the future.

It’s about using our expertise to offer people and businesses tailored solutions and specialist advice, helping them to achieve their short-term goals and long-term aspirations.

It’s about building a culture with strong values that encourage and support diversity at all levels – broadening our perspective, and so improving our decision-making and productivity.

And it’s about appreciating the importance of our environment and the communities we operate in.

Because it’s only by taking active steps, to protect and nurture what really matters, that we’ll all be able to thrive long into the future.

Four focus areasFor a sustainable approachA growing number of initiativesTargets to measure our progresss
EmployeesOur culture, values and strong client focus support an engaged, diverse and motivated workforce
  • Annual measurement of employee engagement
  • A series of talent development programmes
  • UpReach internship programme supporting social mobility
  • 30% female senior managers by 2020
CustomersLong-term lasting relationships and continuous feedback enabling us to provide reliable quality of service, expertise and personal approach
  • Voice of the Customer and Partner programme to listen and act on client feedback
  • Insight, experience and design team to measure and improve customer journeys and experiences
  • Maintain or improve strong customer satisfaction scores across our businesses
CommunitiesCreating long-term value and a lasting positive impact in the communities where we operate
  • SME apprentice programme now in its fifth phase
  • Trustee leadership programme
  • Matched giving to charities through employee payroll and volunteering schemes
  • Maintain our Payroll Giving Quality Mark Gold Award status
EnvironmentActing responsibly and taking steps to reduce our impact, protect our surroundings and recognise the risks and opportunities of climate change
  • Five-year environmental strategy
  • Low emission car leases in company fleet
  • Cycle to work scheme
  • Achieve zero waste to landfill by 2021
  • Achieve a 20% improvement in fleet vehicle emissions by 2021